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Customer Service

  • SHIPPING & DELIVERY

    Shipment confirmation emails with tracking numbers are sent the business day after your order ships. The Aplus Tech Store is only for purchases made in and shipped to addresses in Australia and New Zealand. We are unable to deliver to international addresses from this store. Due to security reasons and shipper restrictions, we cannot deliver to a PO Box or AFPO address. Shipment costs are calculated and displayed before you complete the order. You can find out the cost of the selected shipping method by placing products in the shopping cart and proceeding to the “checkout”.

  • PRIVACY & SECURITY

    Aplus Tech Store is committed to respecting your privacy and recognizing your need for appropriate protection and management of personal information you share with us (the phrase "personal information" means any information by which you can be identified, such as your name, mailing address, email address, telephone number, etc.). The purpose of this privacy policy is to inform you what personal information we may collect from you, how we use such information, and the choices you have regarding our use of, and your ability to review and correct, and the information.

    Please read our detailed privacy & security policy here.

  • RETURNS & REPLACEMENTS

    Our policy lasts 14 days. If 14 days have gone by since your purchase, unfortunately we can’t offer you a refund or exchange. To be eligible for a return, your item must be unused and in the same condition that you received it. It must also be in the original packaging. Please do not send your purchase back to the manufacturer.

    To return your product, you should mail your product to: Aplus Technology Store, Level3, Suite 3.11, 56 Delhi Road, NSW 2113 AU.  You will be responsible for paying for your own shipping costs for returning your item. Shipping costs are non-refundable. If you receive a refund, the cost of return shipping will be deducted from your refund. Depending on where you live, the time it may take for your exchanged product to reach you, may vary. If you are shipping an item, you should consider using a traceable shipping service or purchasing shipping insurance. We don’t guarantee that we will receive your returned item.

    Please read our detailed & returns and refunds policy here.

    Consumer Guarantees
    Our goods come with guarantees that cannot be excluded under the Australian Consumer Law. You are entitled to a replacement or refund for a major failure and compensation for any other reasonably foreseeable loss or damage. You are also entitled to have the goods repaired or replaced if the goods fail to be of acceptable quality and failure does not amount to a major failure.

  • ORDERING

    We have set up a shipping calculator to give you the exact shipping amount you will be charged depending on your shipping zip code, the shipping method chosen and the total weight of your order. When you register or Login, and "Check out" your order , you will receive an email with your tracking Number that will enable you to view & track your order online - please verify the information before calling customer service.

  • PAYMENT, PRICING & PROMOTIONS

    Payments
    We accept payment via Major Credit Cards – Visa and Mastercard, or you can pay via Direct Deposit. Our checkout process is encrypted with a 128-bit SSL certificate. This ensures all sensitive data, such as credit card information and billing/shipping address be processed securely without any compromising factors All transactions are processed in AUD..

    GST (tax)
    GST of 10% will be charged to items purchased on our online store.

    Promotions & New Products
    Promotions and NEW products will be available time to time on our web site , you will also be notified via Email if you registered to our Newsletter.

  • VIEWING ORDERS

    You can view your current orders and your history under "My Account". Here you have access to all of your recent orders, account information, address book and more. You can click on each individual order to view the details and even click on "reorder" to quickly checkout with the previously purchased items.

  • UPDATING ACCOUNT INFORMATION

    Within "My Account", you may update your personal information by clicking on the corresponding "edit" link under each module.